TYPE:ServiceMODEL:TiguanYEAR:2024
Great place to do business with. Very knowledgeable staff.
Average Score (188 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
Colin was service writer. He was very nice and respectful.
TYPE:ServiceMODEL:TiguanYEAR:2024
Work was done whn promised
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2019
Great customer service! Thank you Jeff, and techs for keeping my Tiquan in good shape!
TYPE:ServiceMODEL:JettaYEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:SalesMODEL:ID.4YEAR:2024
Unprofessional customer service from the car sales associate and the financial manager. I've repeatedly asked for cost breakdown (can provide documentation) and kept getting a vague answer about taxes in NJ vs Ohio, and paying extra because this vehicle I'm leasing has extra options. The day I flew in, 31 Jan, to pick up the car, they could not give me a breakdown of what my $7500 downpayment is paying for. Nor could they answer my question about the different between 24 and 36 months lease options, other than 36 months is better for them! I specifically also asked about the monthly payment if my downpayment was only $999 to try to calculate the taxes, fees, registration, and the answer I got was it was too late for them to make changes to my paperwork. Even though I asked about the details before I flew in, and the reply was that all the details will be ready and broken down for me on 31 Jan. When I tried to understand the cost breakdown on 31 Jan, the car sales associate was not able to answer, and got a person who gave me a paper that shows it is because it is $299 a month for 36 months. I told them this math does not add up and can you please provide a breakdown as to what my $7500 is paying for. They said the finance manager is working on it. When it was time for the finance manager to be ready, he also couldn't answer that question other than it is tax different between NJ and Ohio, and the value of money depreciations over time. I said ok I want to make only the $999 down payment plus fees as advertised, the response was it was too late for that because the paperwork is done. It was extremely unprofessional. Moreover, I emailed the car sales associate on 1 Feb, asking where to find the cable and emergency kit that supposedly I had to pay for, but no reply yet. I also emailed the finance manager to help me identify where the $5700 dealer discount is captured on the lease paperwork, also no reply. I can provide documentation if needed.
TYPE:ServiceMODEL:BeetleYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2022