The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Diane K.01-11-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
My Windsheild Wipers did not work on the car. They have broke twice. Had a recall and they told me it was done. Next time in to get service I was told recall not done. Computer not update. Service people do not know app. I have been back to service 5;times. That is too often for a new car. Car is only 6 months old. I asked them to insure fill windshield fluid I got an oil change. They did not do it. I thought that was standard procedure when doing oil changes. At last visit had to speak manager because service people were a bit abrupt and not sympathetic to me having to travel 30 min to get to dealership. I have made that drive too many times for a new car.
Christopher Z.01-08-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
They made it easy to get a new windshield.
Mary M.01-06-2025
TYPE:ServiceMODEL:JettaYEAR:2024
Colin did an amazing job, he has great people skills! Will definitely return for any services or issues that arise
Mark S.01-04-2025
TYPE:SalesMODEL:TaosYEAR:2025
Justin Barner was fantastic to work with!!
Vincent M.01-02-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
Ease of scheduling and excellent care on the day of my appointment. Great communication.
Kathleen B.12-30-2024
TYPE:ServiceMODEL:TiguanYEAR:2021
staff was informed of an issue when i went to get an oil change, i was told you do a 6 point inspection. when i picked the car up i was told there were no issues! 2.5 weeks later i had minimal oil in my car and had to put more in. 3 weeks after that the engine light comes on and you tell me it’s going to cost close to 7 grand to fix!
Cathleen S.12-29-2024
TYPE:SalesMODEL:TiguanYEAR:2024
Our first stop when exploring the possibility of buying a new car was Prestige VW. The salesman took us outside and showed us the Taos and the Tiguan. Definitely preferred the Tiguan and he pointed out the features while placing no heavy sales pressure on us. He encouraged us to take it for a test ride and pointed out all the advanced features that this car had.
We also discussed a trade-in, and he immediately had an appraisal completed. We negotiated the offer which he presented to the appraiser, and it was agreed upon. Also, we verified that the 0% financing was available on the Tiguan and this was an incentive in making our decision. So what was just an information gathering visit turned into our purchasing a vehicle.
Mark A.12-26-2024
TYPE:ServiceMODEL:AtlasYEAR:2024
Florence M.12-25-2024
TYPE:SalesMODEL:TiguanYEAR:2024
The experience was wonderful..
My salesman , Scott was amazing and I would recommend anyone there . I found everyone there to be easy to deal with
Peter H.12-25-2024
TYPE:ServiceMODEL:TiguanYEAR:2020
I have used Prestige Turnersville for years; bought my Tiguan there and with few exceptions had all services and repairs done there. I was usually pleased with their work. Apparently there was a new person this time "Jeffrey" (at least I did not work with him before) and when I asked about discrepancies on my bill he was going from patronizing to condescending and ultimately lying to me. I am not sure if I can or should go about the details of my conversations with him. I believe I got overcharged and services that I did not agree upon were carried out anyway. When attempting to discuss the matter with Jeffrey I received said treatment. As it stands right now I will use another shop for future repairs and/or service.
