Average Score (188 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

188 Ratings

4.7 Average

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  • Christopher Z.11-20-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

    My Tiguan needed a windshield. They made the process to replace my Tiguan's windshield very easy on me.

  • Wayne P.11-17-2024

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Car was towed because of the engine warning icon coming on. They called to tell me the car was ready and that it only needed a battery. Engine warning light still on! They had no idea how to correct problem. REALLY? I was charged $195.95 for labor. What did they do that warranted such an exorbitant charge? Supposedly did a 27 point check which according to receipt shows N/C. So WTH?????

  • Stephani S.11-17-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Great first experience! Love that you can text service for updates and to ask clarifying questions. I felt cared for and that I was working with a trusted friend.

  • Cheryl G.11-14-2024

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    No pressure, cars on the lot and the sales people are fantastic. 5th car we’ve bought from prestige

  • Steven J.11-13-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Dawn C.11-13-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    Colin at the VW service desk treats me with kindness and integrity. He gets our vehicles in and out. Never a hustle to upsell. Very professional at all times. Very honest about what is recommended to be done. He is an ambassador for the service department at Prestige!

  • Jennifer L.11-11-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Alexander R.11-09-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Maryann H.11-08-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

    The salesman was very knowledgeable and treated us very well.

  • Robert S.11-05-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024